At GPP, client satisfaction is our number one priority. To help gauge our clients’ impressions of the firm, and to identify both our strengths and any areas in need of improvement, GPP conducts online satisfaction surveys of our clients following various projects. Here is just some of the cumulative data we have compiled since the survey began in 2011:
- 94% of our clients have indicated a high level of satisfaction with our firm.
- 97% of our clients feel we meet deadlines and provide service in a timely manner.
- 100% of our clients think we exhibit courtesy and professionalism when serving our accounts.
- 97% of our clients trust we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner.
- 98% of our clients believe we are easily accessible for meetings, phone calls and follow-up.
- 94% believe that we stay on top of legislative and economic changes affecting their industry.