Because your staff is one of the most important parts of your practice, making sure they are not overloaded with work could be the difference between keeping and losing patients – or worse.
In an article from Dental Economics, author Jean Patterson writes, “Because many dental offices have few front-office personnel, staff could be handling multiple functions. While this sounds like efficient use of time and reduction of payroll costs, it can be setting the stage for employee embezzlement”.
In the article Patterson discusses:
- Establish and follow through hiring process
- Block the opportunity for theft by separating duties
Patterson continues, “To ensure that the skills of your staff are the skills that will add to your practice and not take from it, you must have effective hiring practices and systems in place to block embezzlement, and become knowledgeable of your risk of fraud through education by and consultation with professionals”. Are you keeping an eye out for embezzlement?
To read more, see the full article from Jean Patterson in Dental Economics.